We want you to be happy with your order and are here to help you with returns! At this time, we cannot accept returns at our Traverse City store. Please carefully read our Return Policy and follow all instructions. Failure to do so means we cannot approve your return.
All sale items are final sale. Speciality items as indicated, such as books, artwork, intimates and jewelry, are also final sale. Additional exceptions to our return policy may apply. Returns on these purchases will not be accepted.
Condition of items
We carefully inspect all items before shipment. We only accept products that are returned in like-new condition, with tags attached. All items must be:
- Free of stains from makeup and other products
- Free of damage, including tears and rips
- Free of smoke, perfume or other odors
Follow these shipping instructions to receive credit for your return:
- Return the unworn product in its original packaging.
- Include the original tag, attached to the item.
- Include the invoice with your package.
- Ship the item back within 15 days of delivery. Please note that at this time we are unable to accept in-store returns for items purchased online. We also can only accept US returns shipped from the 48 contiguous states.
- Notify us about your return at firstname.lastname@example.org. We will email you a return label for a $12 service and shipping fee. This charge will be deducted from your return credit.
- Ship to:
123 E. Front St., Suite 2
Traverse City, MI 49684
We will credit your account within 5-10 business days after receiving your package and approving your return.
We are unable to process exchanges at this time.
Questions or concerns? Contact us at email@example.com.